Indian citizens can now use the MyGov Helpdesk on WhatsApp to access the Digilocker service.

DigiLocker is an Indian digitization online service launched in 2015. Amendments made to the Information Technology Act, 2000 in 2017 state that the issued documents provided and shared through Digital Locker are at par with the corresponding physical certificates.

MyGov, the citizen engagement platform launched by the Government of India in 2014, is hosted and managed by the National Informatics Centre (NIC), an Indian government organization under the Ministry of Electronics and Information Technology (MeitY) to provide infrastructure, consultancy, and IT services to government departments.

MyGov Helpdesk, will now offer a suite of services for integrated citizen support and governance, starting with Digilocker services. The new service will enable citizens to access PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy - Two Wheeler, Class X Marksheet, Class XII Marksheet, and Insurance Policy Document.

All you have to do to use the chatbot is send a 'Namaste’ or ‘Hi’ or ‘Digilocker’ to the WhatsApp number +91 9013151515.

The MyGov Helpdesk was launched as MyGov Corona Helpdesk on WhatsApp in March 2020 to offer people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads.

From a citizen-centric offering during the pandemic, MyGov Helpdesk aims to evolve into a scaled delivery vehicle for all digital governance initiatives. Offering Digilocker services on the MyGov Helpdesk is a natural progression to provide citizens with simplified access to essential services via an easy and intuitive WhatsApp chatbot.

According to Abhishek Singh, CEO of MyGov, over 100 million users have already registered on Digilocker and more than 5 billion documents have been issued till date.